Building a framework for a trust-based relationship is the most powerful way of enhancing the value of a long term deal. The governance model makes it possible to increase IT credibility and improve the relationship with the CEO and the senior management of the enterprise. It's easy to spot the winners: they govern for results. The plan by which the ongoing relationship will be managed and problems will be resolved. 

• 70 pages describing the management processes needed for outsourcing deals

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