One of the most important aspects in undertaking any major initiative is to understand what the requirements for the initiative are. This template document helps the organisation to define its service requirements for any improvement initiative. Not only can this document be used to collect thoughts on what is required for a Six Sigma project, it can similarly be used for other initiatives in HR, IT and other business process areas.

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IT Environment. Defining just what a process is can often be a matter of confusion and debate. In the Information Technology environment, there is growing acceptance that the Information Technology Infrastructure Library (ITIL) defines world’s best practice through a common sense set of processes. While this Management kit focuses on Six Sigma, it is appropriate for us to make available some valuable information that helps to define processes. This one key document does that.

An Excel spreadsheet that is used to gather responses to the questions regarding ITIL. The questions help you determine what areas are working well and which areas are in need of some attention. This spreadsheet assesses how your organisation measures up against ITIL. Questions are posed for each process area. Multiple participants can take part in the assessment.