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"This
thorough Help Desk Essentials Guide provides a clear roadmap to
designing, implementing and operating a help desk. The authors
leaves no key process out and completely covers everything from
initial concept to measuring support effectiveness and process
improvement." - Linda
Zarate
The renowned Help Desk Essentials package: Fourteen ready to
use documents
Hundreds of pages on how real life
Help Desks are managed - for you to
download and use immediately
for your Help Desk success.
Ready to buy? Order the Help Desk
Toolkit today
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How to save $ 42,750.00
The Help Desk Essentials Guide has taken 570 hours to
compile,
at a professional rate of $ 75/hour (minimum)
your immediate savings are
570 hours * $ 75= $
42,750.00
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Unfortunately, creation of an
appropriate and focused Help Desk is NOT a trivial task. However, it
need not be a daunting experience either!
Let's look at the record: The
Help Desk Essentials Guide is in popular demand - numerous clients
are actively using the valuable documents.
 THE HELP DESK
ESSENTIALS GUIDE - Fourteen extensive documents
One thing's for sure: The Help Desk Essentials Guide makes
Help Desk Procurement and Management far more straight forward. No
doubt about it: it de-mystifies Help Desk Management, and enables
you to produce a Help Desk function with the minimum of fuss. There
is absolutely no need to re-invent the wheel! It is supplied
primarily in MS-Word format and comprises the following components:
HELP DESK all you need now
Ready to use documents: Help Desk Implementation
Plan, Help Desk procedures, Proactive Stress Management,
Problem management procedure
Help desk implementation plan
covering all the aspects of help desk implementations
Help Desk Phone Communication
Standards - Example Standards Monitoring Sheet
Help Desk Stress Management - 30
slides Proactive Strategies for Managing Stress and Change
Help Desk Procedures
- This procedure defines the steps involved in responding to
customer calls through the Help Desk facility.
Click
Here for Sample Pages
HELP DESK SLA GUIDE
Let's face it: a comprehensive SLA is a daunting task. Now
you'll have an extensive blueprint at your fingertips. This
document explains every part of the service level agreement for a
HELP DESK, clause by clause. You can populate and change directly,
as required.
Click Here
for Sample Pages
HELP DESK
INTRODUCTION
Let's be honest: getting buy-in is the hardest part of any
Help Desk, are you ready for straight talk? This is a full
PowerPoint presentation. It explains the HELP DESK, what is
needed, why and where.
Click
Here for Sample Pages
AUDIT & REVIEW
How many times have you said to yourself: how well are our
Help Desk needs taken care of? If you already have a HELP DESK, or
just want to be doubly sure, this component will certainly help.
It comprises a series of questions designed to take you through
your HELP DESK and check it for quality and completeness. A first
rate audit tool (MS-Word).
Click Here for Sample
Pages
HELP DESK BEST PRACTICE
We've got the solution to your needs: HELP DESK best
practice is designed around a set of activities to deliver
upon excellent customer value. This explains the key concepts
of a HELP DESK.
Click
Here for Sample Pages
HELP DESK DESIGN TEMPLATE
In today's uncertain economy you need clarity, fast. This
is a complete template for establishing service descriptions. This
is a complete template for a HELP DESK design.
Click
Here for Sample Pages
- Fourteen
documents
- Hundreds of pages
with easy-to-follow sections
- An
extensive must-do checklist based on our experience
implementing Help Desk in over 40 industries
- New practical advice on
awareness, planning, implementation, and review
- New commentary on
delivering upon business value
- All-new "tuneup"
section tailored to improve the performance of
existing initiatives
- Fully updated
throughout to take account of current Best Practices
and policies, and the state of their use
We are pleased to be able to offer all these
elements as part of the highly acclaimed HELP
DESK Essentials Guide.
To purchase the product and download for a special price of
just $199, Ready to buy? Order the Help Desk
Toolkit today
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